THE INFINACLE

InFinacle Sdn Bhd is a company that provide the professional services focuses on technical services and is committed to the development and service of application software and mobile Internet software in various industries.  Currently, it is mainly engaged in the research and development of payment gateway systems and customer service systems.

InFinacle Sdn Bhd was registered locally in Kuala Lumpur on November 24, 2017.  Since its establishment, the company has been committed to the payment gateway, intelligent customer service and integration of machine learning industry.  Quality of service in payment gateway system and customer service system based in Malaysia serves as the basic living conditions strive to provide security, reliable and convenience in the Southeast Asian SMEs.

With the development philosophy of “Innovation and Excellence”, followed by the corporate principles of equal emphasis on social and economic benefits, we have always adopted a “market-oriented, customer-centric” and flexible development model in development.  With a set of efficient operation mechanism integrating R&D, sales and service, we strive for excellence in product development and technology, and work tirelessly to respond quickly to customers and to improve service quality.  Customer needs are the direction of our efforts, and customer satisfaction is our goal.

OUR EXPERIENCE

IT Outsourcing Consulting
IT Support
Software Development
Application Development
Website design & Development
Business Development

CORE OF BUSINESS

The company’s main business has the following two components.

The first is an integrated payment gateway service based on the integration of local banks and third party payment gateways.  There are 40-50 third party payment gateways in Malaysia, some are developed by the bank itself and some are developed by third party payment gateway.  We are developing a channel that integrates existing mainstream payment, facilitating merchant access and consumers through their respective familiar payment channel to completes the payment.

The second is intelligent customer service and work order system and is the facade of the company.  Every small and medium-sized enterprise needs to face the problem of massive customer demand processing and feedback during the product maturity.  The purpose of the customer service system is to help the small and medium-sized enterprises to establish efficient customer service.  The system reduces the customer service operation cost and improves customer feedback speed and satisfaction.  With combination of the natural language machine learning technology, it makes the intelligent customer service dialogue more humane, to organizes common problems and process the documents and automatically create work orders to handle problems.  With the new technology, the problem of inefficiency in the traditional customer service industry is changed.

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WHY CHOOSE US

High Collaborates

We go beyond just delivering research results, to identify and structure key strategic issues. We’re focused on assessing product value and interdependences of stakeholder decisions.Our recommendations are supported by robust, fact-based primary and secondary research methodologies.

Client-oriented structure

We are a privately-owned partnership with no obligations that conflict with our client needs. We are focused solely on the healthcare industry – it is our heritage. We are big enough to handle the largest engagements and small enough to maintain a collaborative relationship with our clients.

Creative and Development

We design in building high value, meaningful, long-term relationships with our clients. Our network of stakeholders and alliance partners allows us to conduct research across traditional and emerging markets.

Experienced team

Our team members are involved in all aspects of projects. We are experts in global Information systems, experienced across a range of IT communication areas, and have exceptional problem-solving and communication skills.

We have the number of engagements we accept to provide you with the service you deserve.

OUR COMPANY IN PHOTOS

OUR TECHNOLOGY